We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of kurteli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 32 customer ratings
32 reviews
100% of buyers enjoyed this product!
5 stars
( 32 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
A***O –
The quality of the bag is very good!
Rated 5 out of 5
E***o –
The bag is good, there is an unpleasant smell, but let’s hope-it will fade.
Rated 5 out of 5
V***a –
Good performance. Quality bag! An excellent alternative to woven for the summer! Sent and delivered quickly, thank you!
Rated 5 out of 5
Customer –
I thought she was bigger.
Rated 5 out of 5
M***o –
perfect
Rated 5 out of 5
L***v –
Item is excellent, delivery is fast! Seller recommend! The store put a gift!!!
Rated 5 out of 5
O***a –
Chic bag! Looks good, there are no pritenzy in quality, thank you!
Rated 5 out of 5
A***z –
Handbag pretty like the
Rated 5 out of 5
Customer –
It’s really small
Rated 5 out of 5
Customer –
Nicer.
Rated 5 out of 5
H***m –
Pictures for groom equally to think, rather than 쫌 small dish
Rated 5 out of 5
Y***a –
Excellent bag, stitched well
Rated 5 out of 5
M***d –
The bag is great and durable the only problem is the strap but aren’t all leather straps that way. but overall amazing
Rated 5 out of 5
A***a –
Normal
Rated 5 out of 5
M***k –
Bag cool, recommend
Rated 5 out of 5
O***o –
Handbag is good, light very, roomy, i advise.
Rated 5 out of 5
E***a –
A good and stylish bag, went a month to moscow.
Rated 5 out of 5
M***m –
The bag is very good)))) the seams are very neat, i thought the bag would come in general. .. But no …. I want to order another one. I did not communicate with the store.
Rated 5 out of 5
N***a –
The bag is super-cool! Exactly the same as the picture! It was a little less than a month before krasnodar.
Rated 5 out of 5
U***a –
Handbag really liked, the quality is excellent. Photo matches
Rated 5 out of 5
H***a –
For 15$ its fine. But I should check the measurements, I wanted it as a beach bag, but it is too small for that. Will use it anyway. Next year 😀
Rated 5 out of 5
I***o –
Beautiful bag! The size is 33×24 cm. the store has added as a gift a pair of earrings! Thank You!
Rated 5 out of 5
R***r –
Indeed, the bag is good. But i thought she was bigger. In fact, its size is 33 cm. In length and 24 cm. In height
Rated 5 out of 5
J***e –
The bag is very satisfied, but i was not lucky, on one of the handles marriage, the edge is frayed.
Rated 5 out of 5
E***o –
Incredible! I am very happy!!!!!!!!!! I wear her under everything! Very convenient and carry books, and i put a mug. Very light!
Rated 5 out of 5
E***U –
Shipping was literally so fast. Maybe took 1.5 weeks to reach USA. Recommend looking at review photos instead. Bag is diff in shape compared to photos provided by store. Thought the bag would be more of a square shape but turns out more like a rectangle instead. Very good quality for the price in my opinion.
Rated 5 out of 5
I***a –
Super fast shipping bag grade
Rated 5 out of 5
D***v –
Perfect good quality
Rated 5 out of 5
S***s –
Girls received the goods. Everything is very cool. Thanks to the store for the goods, at first glance very high quality. How time will be worn will show, but it looks like in the photo. I like such things)!
Rated 5 out of 5
Z***a –
The bag is the perfect size – not too big not to small. Can fit A4 sheet of paper
Rated 5 out of 5
B***j –
Beautiful and wonderful quality
Rated 5 out of 5
O***o –
The bag is not bad, there is a smell, but not strong, cute, i like it)))
A***O –
The quality of the bag is very good!
E***o –
The bag is good, there is an unpleasant smell, but let’s hope-it will fade.
V***a –
Good performance. Quality bag! An excellent alternative to woven for the summer! Sent and delivered quickly, thank you!
Customer –
I thought she was bigger.
M***o –
perfect
L***v –
Item is excellent, delivery is fast! Seller recommend! The store put a gift!!!
O***a –
Chic bag! Looks good, there are no pritenzy in quality, thank you!
A***z –
Handbag pretty like the
Customer –
It’s really small
Customer –
Nicer.
H***m –
Pictures for groom equally to think, rather than 쫌 small dish
Y***a –
Excellent bag, stitched well
M***d –
The bag is great and durable the only problem is the strap but aren’t all leather straps that way. but overall amazing
A***a –
Normal
M***k –
Bag cool, recommend
O***o –
Handbag is good, light very, roomy, i advise.
E***a –
A good and stylish bag, went a month to moscow.
M***m –
The bag is very good)))) the seams are very neat, i thought the bag would come in general. .. But no …. I want to order another one. I did not communicate with the store.
N***a –
The bag is super-cool! Exactly the same as the picture! It was a little less than a month before krasnodar.
U***a –
Handbag really liked, the quality is excellent. Photo matches
H***a –
For 15$ its fine. But I should check the measurements, I wanted it as a beach bag, but it is too small for that. Will use it anyway. Next year 😀
I***o –
Beautiful bag! The size is 33×24 cm. the store has added as a gift a pair of earrings! Thank You!
R***r –
Indeed, the bag is good. But i thought she was bigger. In fact, its size is 33 cm. In length and 24 cm. In height
J***e –
The bag is very satisfied, but i was not lucky, on one of the handles marriage, the edge is frayed.
E***o –
Incredible! I am very happy!!!!!!!!!! I wear her under everything! Very convenient and carry books, and i put a mug. Very light!
E***U –
Shipping was literally so fast. Maybe took 1.5 weeks to reach USA. Recommend looking at review photos instead. Bag is diff in shape compared to photos provided by store. Thought the bag would be more of a square shape but turns out more like a rectangle instead. Very good quality for the price in my opinion.
I***a –
Super fast shipping bag grade
D***v –
Perfect good quality
S***s –
Girls received the goods. Everything is very cool. Thanks to the store for the goods, at first glance very high quality. How time will be worn will show, but it looks like in the photo. I like such things)!
Z***a –
The bag is the perfect size – not too big not to small. Can fit A4 sheet of paper
B***j –
Beautiful and wonderful quality
O***o –
The bag is not bad, there is a smell, but not strong, cute, i like it)))