We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of kurteli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 31 customer ratings
31 reviews
100% of buyers enjoyed this product!
5 stars
( 31 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
G***k –
Thank you! The product corresponds to the description. Sewn neatly. Cute, summer. In size i thought that more. But everything corresponds to the size indicated on the site. Slightly more (wide) bottom. The store put a gift. 🙂
Rated 5 out of 5
Customer –
A good bag for the summer. There is an internal zip pocket. Delivery is fast. Thanks for the little gift.
Rated 5 out of 5
O***a –
Good handbag, delivery on time, Seller thanks
Rated 5 out of 5
S***i –
Just received item after I ordered on 3 May, delivery was quite a while. Item received as per picture. Good quality! Bought the big size. So spacious!
Rated 5 out of 5
Customer –
great but a little bit to small
Rated 5 out of 5
M***a –
Bag class, for the summer. Magnetic button, inside zip pocket. cotton lining
Rated 5 out of 5
M***a –
Perfect!
Rated 5 out of 5
Customer –
Order very good and fast thanks x the gift
Rated 5 out of 5
R***r –
Great summer handbag! Stitched qualitatively. Light smell, but quickly faded. I really liked it! For such money a great option of a woven bag!!! Yekaterinburg reached 20 days! I recommend
Rated 5 out of 5
K***a –
Fast, high quality!!)
Rated 5 out of 5
Customer –
Thank you for the gift!
Rated 5 out of 5
E***a –
Arrived 26 days from the moment of order to receive in hand. Smells like cat urine, of course. The magnet will not last long. There is a small pocket on the lock, the rest is one solid bottomless compartment. However, the lining is less than the bag itself, because of which the corners do not straighten. This bag for 550 rubles, do not expect an ideal. And i like her.
Rated 5 out of 5
M***k –
Very beautiful Summer Bag
Rated 5 out of 5
N***v –
Great product. Quality at altitude. I advise the store and the goods themselves.
Rated 5 out of 5
G***a –
Good summer handbag. A little wrinkled, but, i think, smoothed out.
Rated 5 out of 5
A***a –
Super bag! I recommend to everyone!
Rated 5 out of 5
M***a –
Great!
Rated 5 out of 5
A***a –
Highly recommended!
Rated 5 out of 5
E***v –
Very fast shipping. Yes izhevsk in 10 days. The cool bag corresponds to the description of the store i recommend. There is a small smell but i think it will fade.
Rated 5 out of 5
P***U –
Handbag future Courier after 2 weeks. Is naprawde swietna, I am soooo glad and sincerely recommend. For zywo even better 🙂
Rated 5 out of 5
K***n –
It’s perfect I love it!
Rated 5 out of 5
M***z –
It’s nice and it’s according to the d is provider cription
Rated 5 out of 5
G***g –
the material of the bag is very nice and the size is just as i expected not too big but enough to put all my necessary things thanks
Rated 5 out of 5
D***a –
She certainly does, but! She came super fast! The order was made 07.07 took 31.07. Corresponds to the description and photo. Inside there is a pocket for small things, the bottom is reinforced, it closes on the button on the magnet. In general, the bag looks and is made for its money. Choose epacket shipping. As a gift the store put the rubber
Rated 5 out of 5
Customer –
Bag for this price super. Straw synthetic, but cool. Inside lining and one pocket. Wish your bag lockable is one magnet, not slider-would be safer. Handle of artificial leather, a little thin and unless wytrzymają too long but for the money not spodziewałam to anything else. Delivery instant, less than 2 weeks to Poland.
Rated 5 out of 5
N***a –
The bag of excellent quality is all neatly sewn inside there is a lining and it on the magnet all liked thanks to the store
Rated 5 out of 5
Customer –
It’s very nice, has an inside zip pocket, it brings a little smell. it’s just to take it off.
Rated 5 out of 5
Customer –
Very very nice and light bag !!!!
Rated 5 out of 5
M***a –
Great 🙂
Rated 5 out of 5
Customer –
Everything is ok. This bag is great!
Rated 5 out of 5
I***E –
The order was received in 20 days (lithuania) with home delivery. Packed neatly. corresponds to the advertising description. Very light (airy) straw, summer shoulder bag. Handles are thin but comfortable and quite long from artificial leather. The lining is made of dense synthetic fabric, the quality of the seams per three (on a 5-point system). There is a zip pocket. The bag is fastened with a magnetic button (while it works). The bag is deep and narrow. For the beach is too small. Capacity: a bottle of water, a cosmetic bag, a purse and some other trifle. There is a light smell, which, i think, will quickly fly away. I liked the handbag. Shop and store recommend. Ordering, pay attention to the sizes.
G***k –
Thank you! The product corresponds to the description. Sewn neatly. Cute, summer. In size i thought that more. But everything corresponds to the size indicated on the site. Slightly more (wide) bottom. The store put a gift. 🙂
Customer –
A good bag for the summer. There is an internal zip pocket. Delivery is fast. Thanks for the little gift.
O***a –
Good handbag, delivery on time, Seller thanks
S***i –
Just received item after I ordered on 3 May, delivery was quite a while. Item received as per picture. Good quality! Bought the big size. So spacious!
Customer –
great but a little bit to small
M***a –
Bag class, for the summer. Magnetic button, inside zip pocket. cotton lining
M***a –
Perfect!
Customer –
Order very good and fast thanks x the gift
R***r –
Great summer handbag! Stitched qualitatively. Light smell, but quickly faded. I really liked it! For such money a great option of a woven bag!!! Yekaterinburg reached 20 days! I recommend
K***a –
Fast, high quality!!)
Customer –
Thank you for the gift!
E***a –
Arrived 26 days from the moment of order to receive in hand. Smells like cat urine, of course. The magnet will not last long. There is a small pocket on the lock, the rest is one solid bottomless compartment. However, the lining is less than the bag itself, because of which the corners do not straighten. This bag for 550 rubles, do not expect an ideal. And i like her.
M***k –
Very beautiful Summer Bag
N***v –
Great product. Quality at altitude. I advise the store and the goods themselves.
G***a –
Good summer handbag. A little wrinkled, but, i think, smoothed out.
A***a –
Super bag! I recommend to everyone!
M***a –
Great!
A***a –
Highly recommended!
E***v –
Very fast shipping. Yes izhevsk in 10 days. The cool bag corresponds to the description of the store i recommend. There is a small smell but i think it will fade.
P***U –
Handbag future Courier after 2 weeks. Is naprawde swietna, I am soooo glad and sincerely recommend. For zywo even better 🙂
K***n –
It’s perfect I love it!
M***z –
It’s nice and it’s according to the d is provider cription
G***g –
the material of the bag is very nice and the size is just as i expected not too big but enough to put all my necessary things thanks
D***a –
She certainly does, but! She came super fast! The order was made 07.07 took 31.07. Corresponds to the description and photo. Inside there is a pocket for small things, the bottom is reinforced, it closes on the button on the magnet. In general, the bag looks and is made for its money. Choose epacket shipping. As a gift the store put the rubber
Customer –
Bag for this price super. Straw synthetic, but cool. Inside lining and one pocket. Wish your bag lockable is one magnet, not slider-would be safer. Handle of artificial leather, a little thin and unless wytrzymają too long but for the money not spodziewałam to anything else. Delivery instant, less than 2 weeks to Poland.
N***a –
The bag of excellent quality is all neatly sewn inside there is a lining and it on the magnet all liked thanks to the store
Customer –
It’s very nice, has an inside zip pocket, it brings a little smell. it’s just to take it off.
Customer –
Very very nice and light bag !!!!
M***a –
Great 🙂
Customer –
Everything is ok. This bag is great!
I***E –
The order was received in 20 days (lithuania) with home delivery. Packed neatly. corresponds to the advertising description. Very light (airy) straw, summer shoulder bag. Handles are thin but comfortable and quite long from artificial leather. The lining is made of dense synthetic fabric, the quality of the seams per three (on a 5-point system). There is a zip pocket. The bag is fastened with a magnetic button (while it works). The bag is deep and narrow. For the beach is too small. Capacity: a bottle of water, a cosmetic bag, a purse and some other trifle. There is a light smell, which, i think, will quickly fly away. I liked the handbag. Shop and store recommend. Ordering, pay attention to the sizes.