We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of kurteli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 31 customer ratings
31 reviews
100% of buyers enjoyed this product!
5 stars
( 31 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
G***n –
very nice bag. haven’t used it yet. arrived very qwickly
Rated 5 out of 5
L***l –
Good bag. Went to moscow for a month. Inside is a large space. Closes with a zipper. The store also put a silk tape, for which a special thank you)
Rated 5 out of 5
N***i –
Perfect!!!! Just like in the picture, shipping fast, added as a gift ribbon שממש upgrades the bag
Rated 5 out of 5
L***o –
2,5 weeks in odessa, the bag is cool, without defects, packed well, ribbon as a gift! The size is very comfortable, on the snake.
Rated 5 out of 5
Customer –
good!
Rated 5 out of 5
Y***a –
The bag is excellent. I’m very happy with her. Recommend!! Ordered june 23, july 8 the order was already in rostov-on-don. Asked the store to put a bag with a zipper, he did. A ribbon was also used as a gift. I’ll post the photo later.
Rated 5 out of 5
F***r –
Handbag is wonderful! very stylish! for a long time i wanted this and now it’s mine) for beach photo shoots the most! A gift as it is impossible by the way, a beautiful handkerchief, which i immediately tied. The bag came quickly! two weeks to ukraine. I recommend!! by the way, the packaging is also very correct
Rated 5 out of 5
V***n –
Good quality, fast delivery. I advise!
Rated 5 out of 5
N***B –
The quality of the bag is good, made of very tightly twisted pieces of hard cardboard (similar to something))) came weeks for 3 in the volga region. Inside the fabric is pleasant, the lock works. Very good packaging! Thank you store
Rated 5 out of 5
S***a –
Very good quality. Very well packed and protected. I certainly recommend it.
Rated 5 out of 5
A***a –
Great bag. Everyone likes. prishla quickly, packed perfectly. Not wrinkled
Rated 5 out of 5
O***a –
Handbag is very cute! As a gift put a snap scarf and a hang of pom-poms)) i really asked to do with a zipper, but my request was not fulfilled (fast delivery! Packed qualitatively!
Rated 5 out of 5
T***v –
Great bag
Rated 5 out of 5
H***a –
smaller than I ve expected but ok
Rated 5 out of 5
T***a –
Excellent bag for the summer. Very well packed and came in just two weeks. There is lightning, weaving tight. For their money in general fire)
Rated 5 out of 5
E***a –
Excellent bag, came quickly
Rated 5 out of 5
Y***v –
Athens bag. Large and roomy
Rated 5 out of 5
Y***o –
Good bag, the quality is excellent, the store put on a zipper, despite the fact that the main material of the paper looks great! I recommend
Rated 5 out of 5
I***o –
Love it, came with a free bag scarf too! Delivered to Australia within 10 days
Rated 5 out of 5
P***s –
Very beautiful and excellent quality ! I’m very pleased with the purchase .It was so neatly packed also
Rated 5 out of 5
K***k –
Handbag is cool, there is a zipper, weaving is even, looks neat! Thanks to the store) came quickly, inside were inflatable bags, so as not to crumple! As a gift put a handkerchief on the handle
Rated 5 out of 5
Customer –
Beautiful, light handbag. Came quickly, the store put a gift. Quality is good, all as in the photo ..
Rated 5 out of 5
Y***a –
A little deformed came. But i think it’s fixable. As a gift very cool. Thank the store :)))
Rated 5 out of 5
M***a –
Perfect thanks!
Rated 5 out of 5
A***a –
Good quality at such a price. I thought it was straw, but it turned out to be twisted paper. Asked the store to send out early, and the next day he sent the bag. It came quickly-to vacation just. Everything is very well packed, so the bag is not deformed at all. Thanks for the cute gift-a fashionable scarf on the bag or on hand!
Rated 5 out of 5
H***n –
Dazzling arrived fast
Rated 5 out of 5
K***k –
Good quality thxxxx
Rated 5 out of 5
Customer –
Same as the photo.
Rated 5 out of 5
Customer –
The bag is very satisfied, the goods without deffects. I recommend.
Rated 5 out of 5
K***o –
The bag is cute and stylish. The store put a ribbon as a gift.
Rated 5 out of 5
Z***o –
Overall satisfied, the quality at the height, everything is neat, well packed despite the fact that the parcel was lost and very long went, was all dirty but thanks to the store who packed the goods well, it was not damaged. I put 5 because a long wait is thanks to ukrmail. Very responsive seller, kept in touch until the parcel came, special thanks). I recommend the seller and its product quality at altitude.
G***n –
very nice bag. haven’t used it yet. arrived very qwickly
L***l –
Good bag. Went to moscow for a month. Inside is a large space. Closes with a zipper. The store also put a silk tape, for which a special thank you)
N***i –
Perfect!!!! Just like in the picture, shipping fast, added as a gift ribbon שממש upgrades the bag
L***o –
2,5 weeks in odessa, the bag is cool, without defects, packed well, ribbon as a gift! The size is very comfortable, on the snake.
Customer –
good!
Y***a –
The bag is excellent. I’m very happy with her. Recommend!! Ordered june 23, july 8 the order was already in rostov-on-don. Asked the store to put a bag with a zipper, he did. A ribbon was also used as a gift. I’ll post the photo later.
F***r –
Handbag is wonderful! very stylish! for a long time i wanted this and now it’s mine) for beach photo shoots the most! A gift as it is impossible by the way, a beautiful handkerchief, which i immediately tied. The bag came quickly! two weeks to ukraine. I recommend!! by the way, the packaging is also very correct
V***n –
Good quality, fast delivery. I advise!
N***B –
The quality of the bag is good, made of very tightly twisted pieces of hard cardboard (similar to something))) came weeks for 3 in the volga region. Inside the fabric is pleasant, the lock works. Very good packaging! Thank you store
S***a –
Very good quality. Very well packed and protected. I certainly recommend it.
A***a –
Great bag. Everyone likes. prishla quickly, packed perfectly. Not wrinkled
O***a –
Handbag is very cute! As a gift put a snap scarf and a hang of pom-poms)) i really asked to do with a zipper, but my request was not fulfilled (fast delivery! Packed qualitatively!
T***v –
Great bag
H***a –
smaller than I ve expected but ok
T***a –
Excellent bag for the summer. Very well packed and came in just two weeks. There is lightning, weaving tight. For their money in general fire)
E***a –
Excellent bag, came quickly
Y***v –
Athens bag. Large and roomy
Y***o –
Good bag, the quality is excellent, the store put on a zipper, despite the fact that the main material of the paper looks great! I recommend
I***o –
Love it, came with a free bag scarf too! Delivered to Australia within 10 days
P***s –
Very beautiful and excellent quality ! I’m very pleased with the purchase .It was so neatly packed also
K***k –
Handbag is cool, there is a zipper, weaving is even, looks neat! Thanks to the store) came quickly, inside were inflatable bags, so as not to crumple! As a gift put a handkerchief on the handle
Customer –
Beautiful, light handbag. Came quickly, the store put a gift. Quality is good, all as in the photo ..
Y***a –
A little deformed came. But i think it’s fixable. As a gift very cool. Thank the store :)))
M***a –
Perfect thanks!
A***a –
Good quality at such a price. I thought it was straw, but it turned out to be twisted paper. Asked the store to send out early, and the next day he sent the bag. It came quickly-to vacation just. Everything is very well packed, so the bag is not deformed at all. Thanks for the cute gift-a fashionable scarf on the bag or on hand!
H***n –
Dazzling arrived fast
K***k –
Good quality thxxxx
Customer –
Same as the photo.
Customer –
The bag is very satisfied, the goods without deffects. I recommend.
K***o –
The bag is cute and stylish. The store put a ribbon as a gift.
Z***o –
Overall satisfied, the quality at the height, everything is neat, well packed despite the fact that the parcel was lost and very long went, was all dirty but thanks to the store who packed the goods well, it was not damaged. I put 5 because a long wait is thanks to ukrmail. Very responsive seller, kept in touch until the parcel came, special thanks). I recommend the seller and its product quality at altitude.