Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kurteli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***i –
I’m just delighted with this backpack He surpassed all my expectations. Quality, just super!!! And although i ordered, a simple version, without usb and other fitch, those germans, put such a lock small, also nice! He went to ukraine for 3 weeks. Track tracked badly. But the store reacts to messages, and sent quickly!!!
B***f –
Booa, only took more than I expected
L***a –
Product excellent quality and exquisite workmanship!
I***i –
Very good backpack! It arrived in perfect condition!
K***s –
Very fast delivery i recommend 100
E***e –
Very good product, good quality. I will order again with this provider
O***o –
Thank you, everything corresponds to the description.
M***o –
It’s my second time I bought this! I really recommend buying this backpack
M***k –
Backpack is megaśny! Quality comparable with JanSport-material and mechanical parts top shelf. Very well made-no to you fault. Inside enough compartments, zippers fly like crazy pancakes after teflonie;) for 130zł not you will find nothing better-take with closed eyes. Additionally, the decent delivery time-thanks!
D***v –
Delivery 2 weeks. The quality is excellent, without marriage.
Customer –
A good backpack, only pockets in departments are small
A***e –
Very nice back took only 1 week to arrive.
L***s –
Product good והתקשורת with the store of the very good
B***i –
Backpack of very good quality, i recommend.
Customer –
Very good quality!
Customer –
A very good quality
T***v –
Well stitched. In general-an excellent backpack. Thank you!
S***y –
Good briefcase. there is a pocket anti-thief and all sorts of buns. quality is excellent!!!
D***s –
Everything is super. Change the code-a small button on the side. Dr moscow has reached less than a week
I***x –
Everything is on top. The quality is excellent, but the time will show. One bad, very long delivery, more than a month there was a parcel.
V***a –
Good backpack, quality.
A***v –
Great backpack. This is the second.
D***a –
Nice, powerful… Very heavy backpack
B***s –
Excellent backpack, i liked, delivery 38 days.
P***i –
Was used a good packaging. All items as the ad. AND with the raincoat, features a handsome water resistance. Shipping and delivery, both, very fast.
A***o –
Suitable backpack. Firmly sewn, very dense fabric-in appearance it seems not soaked. Also antidozhh-cover in addition. In general for st. petersburg it is))
P***o –
Ordered version without usb. The order was sent the next day after payment. Arrived in 2 weeks. The bonus was a removable code lock. The color strip is discreet. Pockets inside and outside are immeasurable, even there is a small pocket on the inside. The backpack is roomy (even very). Looks somewhat oversized, but the weight is almost not felt. The purchase was very satisfied! 5 points!
I***v –
Excellent backpack, excellent store, delivery to kolomna on the 3rd day after the order!!!
A***r –
Stylish and practical backpack at a very good price. The back does not sweat. Came for 8 days (very fast). Threads do not stick out anywhere, stitched well. The capacity is excellent, in the rain does not get wet, the cover did not use (is included) the default code lock is 000, there is an instruction in english with pictures. The store answers the questions promptly and even wrote himself that the backpack is time to pick up, delivery iml. Purchase satisfied. The seller is well done. 🙂
R***j –
I take 4 backpack from this company. Quality at altitude. I recommend to buy. delivery from russia.
Customer –
Good quality A+
A***r –
Ok
A***v –
The quality is excellent. The goods came very quickly.
A***n –
Came for a week, quality 5 + 🙂 I advise you to buy, took with a lock, works well)