Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kurteli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
A bag came from st. petersburg quickly. She’s less than it seems, but it was necessary.
D***a –
Did not like the packaging of the bag (was in the package), there was no filler inside. And so liked)
D***a –
Perfect
M***u –
Beautiful
K***a –
Quite a small bag, only the most necessary
J***n –
I am loving it ! Great quality, big size, great color and material. Love love love
F***s –
The bag really liked, well made, beautiful color and comfortable size (big)!!! The order was 3 weeks in irkutsk. Seller many thanks, sent the next day and parcel tracked to the post office! I recommend to buy and wait for the summer!!!
S***m –
Came well packed! Delivery less than a month! This is a large size, as indicated by centimeters in the description!
U***m –
I order a second time from this store (the first bag was smaller). Fast shipping! The bag is roomy, stylish, can be worn in the city and on the beach. Comfortable both on the shoulder and in the hands))
L***a –
Thank you!
K***a –
Cool bag, large Great option on the beach
N***. –
Pretty straw bag. The size is decent to take with you everything you need for the beach or for walking things. The handles are long, can be worn on the shoulder, but since they are harsh, not very comfortable. Weaving is good, highlighted shortcomings did not find. The minimum errors are allowed because it is handmade. In the comments to the product write that the bag is small. As you can see from the photo, i came big. The bag corresponds to the photo of the store, only i still have a bottom flattened after transportation. I did not wait until i straightened up, immediately sfotkala.
J***a –
Quality, style plus gifts. The bag is large enough (for proportionality put the handle)
M***a –
All OK
E***a –
Material: straw Size: 40 cm * 30 cm * 9 cm Quality is very good, handmade bag with beautiful neat weaving. Completely made of rattan, without lining fabric or pockets. Handles are fixed securely, but of course the bag can not be overloaded. To add a twist, you can tie a small handkerchief on the bag, as in the photos of the store, under the color of clothes, for example. It will look very cool Straw bag i really liked! I was satisfied with the order!
R***v –
Optimal value for money.
I***s –
Good bag. Big. Now I’m ready for vocation)))
A***a –
Cool! The store also put a pen and scarf for the bag!)) super!)
M***i –
lovely bag
A***a –
Bag as in the description, but i did not really like the fact that the handles are very scratched. You need to think how to wear it. I planned for a beach or a picnic, and this is mostly in the warm season. A ribbon of chiffon for decoration was attached to the bag. The reviews describe the dimensions and details quite well.
M***o –
Cool bag, packed was good, not wrinkled. I’m happy.
Customer –
As oicture